{"id":8732,"date":"2021-05-25T20:06:25","date_gmt":"2021-05-25T18:06:25","guid":{"rendered":"https:\/\/www.gilianplants.com\/faq\/"},"modified":"2022-03-15T16:32:35","modified_gmt":"2022-03-15T14:32:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.gilianplants.com\/de\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >FAQ: Frequently Asked Questions<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n\t<div id=\"text-1810388048\" class=\"text\">\n\t\t\n\n<p>Below are the most frequently asked questions. Is your question not listed here?<a href=\"_wp_link_placeholder\" data-wplink-edit=\"true\"> If so, please contact us.<\/a><\/p>\n\t\t\n<style>\n#text-1810388048 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<section class=\"section\" id=\"section_251392131\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<h3 class=\"accordion_title\">Frequently asked questions about orders<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-1766268530\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1766268530-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-add-more-plants-to-my-series-order?\" aria-expanded=\"false\" aria-controls=\"accordion-1766268530-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I add more plants to my series order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1766268530-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1766268530-label\">\n\t\t\t\n\n<p>Unfortunately, this is not possible.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2761304409\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2761304409-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-options-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-2761304409-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What payment options do you accept?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2761304409-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2761304409-label\">\n\t\t\t\n\n<p>You can pay with iDeal, Paypal and bank transfer.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1529584256\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1529584256-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-cancel-an-order?\" aria-expanded=\"false\" aria-controls=\"accordion-1529584256-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I cancel an order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1529584256-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1529584256-label\">\n\t\t\t\n\n<p>Yes, canceling your order is possible, provided the order has not yet been shipped. Please contact us and include your order number and we will cancel the order.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-692134726\" class=\"accordion-item\">\n\t\t<a id=\"accordion-692134726-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-indicate-a-preferred-delivery-date?\" aria-expanded=\"false\" aria-controls=\"accordion-692134726-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I indicate a preferred delivery date?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-692134726-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-692134726-label\">\n\t\t\t\n\n<p>Yes, in consultation this is possible. If you would like to take advantage of this, please contact us via email or WhatsApp. In your message, please include your order number and the date you would like the order delivered.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1143345340\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1143345340-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-i-receive-an-order-confirmation-by-email?\" aria-expanded=\"false\" aria-controls=\"accordion-1143345340-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Will I receive an order confirmation by email?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1143345340-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1143345340-label\">\n\t\t\t\n\n<p>Yes, you will receive an order confirmation at the email address you entered. The confirmation email may have ended up in the spam of your mailbox. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\t<div id=\"gap-135383437\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-135383437 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h3 class=\"accordion_title\">Frequently Asked Questions Shipping<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-1774053070\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1774053070-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-postal-companies-do-you-ship-with?\" aria-expanded=\"false\" aria-controls=\"accordion-1774053070-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What postal companies do you ship with?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1774053070-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1774053070-label\">\n\t\t\t\n\n<p>We ship with DPD &amp; DHL. On request and at an additional cost we also ship with UPS.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1489569007\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1489569007-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-i-receive-a-track-&#038;-trace-code-with-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-1489569007-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Will I receive a Track &amp; Trace code with my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1489569007-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1489569007-label\">\n\t\t\t\n\n<p>Yes, you will receive an email from us with the Track &amp; Trace code via the entered email address. Through this T&amp;T code you can also indicate your preference for the delivery time; always where and when it suits you. Not received an email with the Track &amp; Trace code? Please check your mailbox&#8217;s spam first.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4255685185\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4255685185-label\" class=\"accordion-title plain\" href=\"#accordion-item-help!-i-can&#039;t-trace-my-package-on-track-&#038;-trace,-what-can-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-4255685185-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Help! I can't trace my package on Track &amp; Trace, what can I do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4255685185-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4255685185-label\">\n\t\t\t\n\n<p>We recommend that you wait 48 hours for an update of the Track &amp; Trace code. DHL &amp; DPD may have some delays in updates. If it takes longer than 48 hours please contact us.<\/p>\n<h5><a class=\"white secondary button is-outline\" href=\"mailto:info@gilianplants.com\">contact us directly<\/a><\/h5>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4196876270\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4196876270-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-my-ordered-plants-survive-the-trip-to-me?\" aria-expanded=\"false\" aria-controls=\"accordion-4196876270-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Will my ordered plants survive the trip to me?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4196876270-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4196876270-label\">\n\t\t\t\n\n<p>We package your plants so that they can stay healthy in the shipping box for at least two weeks. The plants are packed in such a way that they cannot slide and move around in the box. The boxes are filled with foam and newspapers.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\t<div id=\"gap-1219525196\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1219525196 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h3 class=\"accordion_title\">Questions about searching for specific plants<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-2710251596\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2710251596-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-am-looking-for-a-distinct-species-of-plant-that-is-not-on-your-website.-can-you-supply-those-as-well?\" aria-expanded=\"false\" aria-controls=\"accordion-2710251596-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I am looking for a distinct species of plant that is not on your website. Can you supply those as well?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2710251596-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2710251596-label\">\n\t\t\t\n\n<p>You can submit a search request to us. Together we will then search for your long-sought plant. We work with searches and will search for your dream plant for you.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_251392131 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"footnotes":""},"class_list":["post-8732","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Gilian Plants<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gilianplants.com\/de\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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