FAQ: Frequently Asked Questions
Below are the most frequently asked questions. Is your question not listed here? If so, please contact us.
Frequently asked questions about orders
Unfortunately, this is not possible.
You can pay with iDeal, Paypal and bank transfer.
Yes, canceling your order is possible, provided the order has not yet been shipped. Please contact us and include your order number and we will cancel the order.
Yes, in consultation this is possible. If you would like to take advantage of this, please contact us via email or WhatsApp. In your message, please include your order number and the date you would like the order delivered.
Yes, you will receive an order confirmation at the email address you entered. The confirmation email may have ended up in the spam of your mailbox.
Frequently Asked Questions Shipping
We ship with DPD & DHL. On request and at an additional cost we also ship with UPS.
Yes, you will receive an email from us with the Track & Trace code via the entered email address. Through this T&T code you can also indicate your preference for the delivery time; always where and when it suits you. Not received an email with the Track & Trace code? Please check your mailbox’s spam first.
We recommend that you wait 48 hours for an update of the Track & Trace code. DHL & DPD may have some delays in updates. If it takes longer than 48 hours please contact us.
We package your plants so that they can stay healthy in the shipping box for at least two weeks. The plants are packed in such a way that they cannot slide and move around in the box. The boxes are filled with foam and newspapers.
Questions about searching for specific plants
You can submit a search request to us. Together we will then search for your long-sought plant. We work with searches and will search for your dream plant for you.